Shipping
I ship via USPS priority mail - you will get an email once it's shipped with a tracking number. Shipping is typically around 3 business days, but (like the postal service) I can't guarantee it. If you need a piece in your hands ASAP, contact me and I can upgrade your shipping for a fee.
I allow myself up to 7 days for handling time, but the typically turn around of packing and shipping your order should be no more than a couple of days, unless it's an extra busy period for me!
Hanging chain/cord
I have a few different types of chain and cord that I add to my pieces for hanging. For the most part, this is something I'd be happy to change for you if you see a piece you love, but would prefer a longer, shorter, or different style of chain/cord. If that's the case, send me an email with which piece you are looking at and what you are requesting. I can't promise to make it happen (some pieces require something specific or I might be out of a certain style chain), but I will try my best!
Returns
I do not accept returns or exchanges. Each piece is one of a kind and I make sure my descriptions/photos are accurate and show you what you're getting. If you have any questions about a piece before your order, please reach out to me!
Damaged shipments
I pack my pieces with so much care and packing materials to feel overly confident that they are safe and sound before they head your way. That said, I can't control everything. If a piece arrives and it's broken as soon as you open it, send me an email ASAP and I will work on getting it back for a repair or a replacement.